Refund policy

Who handles your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

In plain words: Paddle takes your payment and appears on your card or bank statement, and Paddle sends the money back when a refund is made. We decide the refund policy below, and Paddle carries it out under its own buyer terms.

When you can have a refund

• During the 7-day free trial nothing is charged, so there is nothing to refund. Cancel before the trial ends and you pay nothing.
• Your first payment (after the trial, if you took one), monthly or yearly: a full refund if you ask within 30 days of paying.
• A yearly renewal: a full refund if you ask within 30 days of the renewal date.
• A monthly renewal: not normally refunded. Cancel before the renewal date and you won't be charged again.
• Charged by mistake — twice, or after you cancelled: always refunded in full, whenever you tell us.
• If we can't provide Plus for a substantial part of a period you paid for, we refund the part you couldn't use.

A refund ends Plus straight away and your account goes back to the free plan. Nothing in your closet is deleted.

How to ask

• Write to support@stylechef.co from the email address on your account, or
• use the link in the receipt Paddle emailed you, or Paddle's help page at paddle.net.

You don't need to give a reason. We answer within two working days. Once approved, Paddle returns the money to the card or account you paid with; your bank may take 5–10 working days to show it.

Cancelling

You can cancel at any time: use the link in the receipt Paddle emailed you, look up your subscription at paddle.net, or write to support@stylechef.co and we will cancel it for you. Cancelling stops future payments. You keep Plus until the end of the period you've paid for; cancelling does not by itself refund that period, except as set out above.

Your legal rights

Nothing here limits rights you have under the law where you live. If you are a consumer in the UK or the EU you generally have 14 days to withdraw from a purchase made online; this policy gives you at least that. Where the law gives you more than this policy does, the law applies.

Questions

Write to support@stylechef.co. See also the terms and the pricing page.